Module 3
1 Understand how to communicate with colleagues and customers in the workplace
3.3 Graphic Symbols
3.4 Resolve Discrepancies
The purpose of this module is for learners to be able to use recognised communication processes within the construction industry.
They will know about communication methods and be able to use the most appropriate method in a range of situations.
Knowledge requirements
Understand how to communicate with colleagues and customers in the workplace
Advantages and disadvantages of a range of communication methods and their efficiency depending on the circumstances when liaising with customers and colleagues:
